Shipping Policy for StoneValleyLandscaping.com
Effective Date: June 2, 2025
At Stone Valley Landscaping, we strive to ensure a smooth and efficient delivery of your landscaping products. This Shipping Policy outlines our shipping procedures, costs, and timelines.
1. Delivery Areas
We currently offer shipping services within India
2. Shipping Methods and Carriers
The shipping method used will depend on the size, weight, and nature of the products ordered. We primarily use our own delivery fleet for local deliveries of bulk materials and larger items. For smaller items or deliveries outside our immediate local area, we may utilize reputable third-party logistics providers.
3. Shipping Costs
Shipping costs are calculated based on:
- Product Type and Quantity: Heavier or bulkier items will incur higher shipping costs.
- Delivery Distance: The further the delivery location from our facility, the higher the shipping cost.
- Specific Delivery Requirements: Additional charges may apply for special delivery requests (e.g., specific time slots, crane offload if applicable, difficult access).
Shipping costs will be clearly displayed during the checkout process before you finalize your order.
4. Estimated Delivery Times
- Standard Delivery: For most orders, our estimated delivery time is [e.g., 3-7 business days] from the date of order confirmation.
- Bulk Materials/Large Orders: Delivery for bulk materials and large, heavy items may require specific scheduling and could take longer. We will contact you to arrange a suitable delivery window.
- Custom Orders: Products that require customization or special fabrication will have longer lead times. Estimated delivery for custom orders will be communicated at the time of purchase.
Please note that these are estimated delivery times and are subject to change due to unforeseen circumstances such as weather conditions, traffic, or other logistical issues. We will do our best to inform you of any significant delays.
5. Delivery Process
- Preparation: Once your order is placed, our team will prepare your products for delivery.
- Scheduling: For larger deliveries, we will contact you to schedule a delivery date and time. It is crucial to be available or have someone present at the delivery address during the scheduled window.
- On Delivery Day: Our delivery team will arrive at your specified address. Please ensure the delivery area is clear and accessible.
- Unloading: Our delivery personnel will unload the products to the most accessible point on your property. For bulk materials, this typically means dumping the material on a paved surface or designated area. We are not responsible for moving materials beyond the initial drop-off point.
- Inspection: Upon delivery, please inspect the products carefully for any damage or discrepancies before the delivery personnel leave.
6. Receiving Your Order
- Presence Required: An authorized person must be present at the delivery address to receive and sign for the order. If no one is available to receive the delivery, additional delivery charges may apply for re-delivery.
- Damage/Discrepancies: In case of any damage or discrepancies, please note them on the delivery receipt and immediately contact us at [email protected] within 24 hours of delivery with supporting photographs. Failure to do so may limit our ability to address your concerns.
7. Undeliverable Packages
If a package is undeliverable due to an incorrect address provided by the customer, refusal of delivery, or inability to access the property, the customer will be responsible for any re-delivery fees or return shipping costs.
8. Force Majeure
Stone Valley Landscaping is not liable for any delay or failure in delivery due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargos, fires, floods, accidents, strikes, or shortages of labor or materials.
Contact Information: If you have any questions about our Shipping Policy, please contact us at [email protected].